Changyong Liang

机构：Ministry of Education of the People's Republic of China, Hefei University of Technology · ORCID：0000-0001-9156-3885

发表论文 185 篇 · 总被引 4497 次 · h-index 39

代表论文

• An Incentive Mechanism-Based Minimum Adjustment Consensus Model Under Dynamic Trust Relationship (2024 · IEEE Transactions on Cybernetics · 被引 70)
• A quality function deployment model by social network and group decision making: Application to product design of e-commerce platforms (2024 · Engineering Applications of Artificial Intelligence · 被引 46)
• When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction (2024 · Computers in Human Behavior · 被引 25)
• Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery (2025 · Electronic Commerce Research and Applications · 被引 22)
• Understanding virtual agents’ service quality in the context of customer service: A fit-viability perspective (2024 · Electronic Commerce Research and Applications · 被引 17)
• Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure (2025 · Journal of Business Research · 被引 15)