Understanding virtual agents’ service quality in the context of customer service: A fit-viability perspective

作者：Yanping Zhang, Changyong Liang, Xiaodong Li · 发表于：Electronic Commerce Research and Applications · 年份：2024 · DOI：10.1016/j.elerap.2024.101380 · 被引用次数：17 · 研究领域：Technology Adoption and User Behaviour、Digital Marketing and Social Media、AI in Service Interactions