When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction

作者：Yuguang Xie, Changyong Liang, Peiyu Zhou, Junhong Zhu · 发表于：Computers in Human Behavior · 年份：2024 · DOI：10.1016/j.chb.2024.108238 · 被引用次数：25 · 研究领域：AI in Service Interactions、Sentiment Analysis and Opinion Mining、Humor Studies and Applications