Does customer incivility undermine employees’ service performance?

作者：Bao Cheng, Yun Dong, Xing Zhou, Gongxing Guo, Yan Peng · 发表于：International Journal of Hospitality Management · 年份：2020 · DOI：10.1016/j.ijhm.2020.102544 · 被引用次数：138 · 研究领域：Organizational and Employee Performance、Cyberloafing and Workplace Behavior、Job Satisfaction and Organizational Behavior