Yan Peng

机构：Shanghai University, Naval University of Engineering, Anhui Academy of Coal Science, Anhui University of Technology · ORCID：0000-0003-3670-7916

发表论文 36 篇 · 总被引 736 次 · h-index 13

代表论文

• Does customer incivility undermine employees’ service performance? (2020 · International Journal of Hospitality Management · 被引 138)
• Multiple Pathways by Which Compounding Morphological Awareness Is Related to Reading Comprehension: Evidence From Chinese Second Graders (2019 · Reading Research Quarterly · 被引 63)
• When Targets Strike Back: How Negative Workplace Gossip Triggers Political Acts by Employees (2020 · Journal of Business Ethics · 被引 62)
• The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation (2022 · Journal of Business Ethics · 被引 51)
• Effects of creative atmosphere on tourists' post‐experience behaviors in creative tourism: The mediation roles of tourist inspiration and place attachment (2022 · International Journal of Tourism Research · 被引 46)
• How and when does leader humility promote followers’ proactive customer service performance? (2022 · International Journal of Contemporary Hospitality Management · 被引 40)