Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

作者：Yuguang Xie, Changyong Liang, Peiyu Zhou, Li Jiang · 发表于：Journal of Retailing and Consumer Services · 年份：2023 · DOI：10.1016/j.jretconser.2023.103599 · 被引用次数：82 · 研究领域：AI in Service Interactions、Sentiment Analysis and Opinion Mining、Humor Studies and Applications