When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?

作者：Bao Cheng, Yun Dong, Yurou Kong, Ahmed Shaalan, Marwa Tourky · 发表于：Tourism Management · 年份：2022 · DOI：10.1016/j.tourman.2022.104693 · 被引用次数：44 · 研究领域：Humor Studies and Applications、Job Satisfaction and Organizational Behavior、Communication in Education and Healthcare