To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology

作者：Alei Fan, Zhi Lu, Zhenxing Mao · 发表于：International Journal of Hospitality Management · 年份：2021 · DOI：10.1016/j.ijhm.2021.103112 · 被引用次数：63 · 研究领域：AI in Service Interactions、Digital Marketing and Social Media、Technology Adoption and User Behaviour