Susan A. Brown

机构：University of Arizona, University of Virginia · ORCID：0000-0002-9484-4428

发表论文 196 篇 · 总被引 13321 次 · h-index 41

代表论文

• Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective (2020 · Public Administration Review · 被引 136)
• Understanding users' trust transfer mechanism in a blockchain-enabled platform: A mixed methods study (2022 · Decision Support Systems · 被引 93)
• Impact of Customer Compensation Strategies on Outcomes and the Mediating Role of Justice Perceptions: A Longitudinal Study of Target’s Data Breach (2022 · MIS Quarterly · 被引 32)
• Design characteristics and service experience with e-government services: A public value perspective (2024 · International Journal of Information Management · 被引 27)
• Editor’s Comments (2025 · MIS Quarterly · 被引 13)
• Editor's Comments: Replication Crisis or Replication Reassurance: Results of the IS Replication Project (2020 · Journal of the Association for Information Systems · 被引 11)