TRANSFORMASI BUDAYA ORGANISASI DI SEKTOR PUBLIK: INOVASI MENUJU PELAYANAN PUBLIK YANG LEBIH RESPONSIF

作者：May Sendika, Aldri Frinaldi · 发表于：SOCIAL Jurnal Inovasi Pendidikan IPS · 年份：2025 · DOI：10.51878/social.v5i2.5376 · 被引用次数：9

Organizational culture transformation is an important element in responding to the increasingly complex and dynamic challenges of the public sector. Rigid, bureaucratic organizational culture and resistance to change have become obstacles in creating responsive and community-oriented public services. This study aims to examine in depth the transformation of organizational culture in the public sector as an innovative strategy in improving service quality. The main focus lies on the dynamics of changes in values, norms, and work performance practices that support efficiency and service responsibility. This study uses a literature review method by examining the results of exchange research from both national and international sources, especially those related to innovation, bureaucratic reform, and public services. The study was conducted systematically by identifying patterns of organizational culture change, major obstacles, and strategies for successful transformation. The results of the study show that organizational culture transformation requires visionary leadership, digital technology support, and strengthening the values ??of integrity and orientation towards service users. In addition, changes must be implemented gradually and involve all elements of the organization in order to create a new culture that is adaptive to external changes and challenges. In conclusion, organizational culture transformation is an unavoidable strategic step in realizing a responsive, effic...