Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops

作者：Hak-Jun Song, Jun-hui Wang, Heesup Han · 发表于：International Journal of Hospitality Management · 年份：2019 · DOI：10.1016/j.ijhm.2018.12.011 · 被引用次数：368 · 研究领域：Psychology

Abstract This research aimed to identify structural associations among image, satisfaction, trust, lovemarks (love and respect for a particular brand) and brand loyalty for name-brand coffee shops. A total of 401 pieces of data were analyzed through the SPSS and AMOS statistical packages. It was found that customers’ brand love and respect significantly moderated the relationship between trust and brand loyalty, suggesting that the theory of lovemarks is useful to explore the development of generating brand loyalty. It was also shown that brand image was a helpful originator of satisfaction and trust. Moreover, satisfaction affected trust, and brand loyalty and trust were positively related to brand loyalty. The current research contributed to the literature, empirically theorizing brand loyalty formation in the name-brand coffee shop industry.