Measuring what matters: A benchmarking system for occupant satisfaction with workspace environments

作者：Jing Xiong, Toby Cheung, Yuta Fukawa, Nadine Noelle, Thomas Parkinson, Jungsoo Kim, Shin‐ichi Tanabe, Richard de Dear, Stefano Schiavon · 发表于：Building and Environment · 年份：2025 · DOI：10.1016/j.buildenv.2025.113783 · 被引用次数：6 · 研究领域：Facilities and Workplace Management、Human-Automation Interaction and Safety、Occupational Health and Safety Research

• Analysed 93,000+ office occupant survey responses from four countries. • Found significant differences in workspace satisfaction between countries. • Satisfaction levels vary across workspace aspects, so fixed targets are misleading. • Developed 3-star benchmarks from satisfaction percentiles by workspace aspect. • Guidance on minimum sample size for representative occupant survey results. Occupant satisfaction with the physical environment of the workplace is a key metric of office building performance. To date, no clear consensus exists on how to fairly compare satisfaction levels between buildings or benchmark workspace designs. This study analyses 93,153 Post-Occupancy Evaluation (POE) survey responses from the United States, Australia, Japan, and Singapore to identify systematic differences between countries and establish empirical benchmarks across key aspects of office workspaces. Results show that Singaporean offices achieve the highest overall workspace satisfaction (79%), followed by the United States (68%), Australia (65%) and Japan (39%). The United States and Australian databases display broadly comparable patterns across workspace aspects, with only minor differences in temperature, acoustics, and privacy. In contrast, significant differences are observed in the Japanese and Singaporean datasets compared with Western counterparts. Rather than applying a fixed performance target, such as the widely used 80% satisfaction rate, we propose empirically derived benc...