Building resilient ESG frameworks against data breaches in the hospitality industry

作者：Michael S. Lin, Yangyan Xu, Lu Zhang, Xin Liu · 发表于：International Journal of Contemporary Hospitality Management · 年份：2025 · DOI：10.1108/ijchm-01-2025-0163 · 被引用次数：2 · 研究领域：Information and Cyber Security、Cybercrime and Law Enforcement Studies、Supply Chain Resilience and Risk Management

Purpose This study aims to explore employees’ emotional reactions and behavioral responses following data breaches, as well as the potential boundary conditions. Specifically, the study examines the relationships between threat susceptibility, psychological contract violation, pro-company and pro-customer behaviors. The moderating roles of employee–company identification and customer-based perspective taking are further explored. Design/methodology/approach This study implements a mixed-methods research approach consisting of three studies. Study 1 uses a qualitative method to investigate the reasons, emotions and behaviors related to data breaches. Study 2 uses an experimental design to examine the primary relationship between threat susceptibility and psychological contract violation. Study 3 applies partial least squares structural equation modeling to quantitatively validate employees’ perceptions and behaviors regarding data breaches. Findings Employees recognize the importance of corporate digital responsibility (CDR) in ethical data usage. Threat susceptibility can influence psychological contract violation, which in turn affects employees’ unethical pro-organizational behavior and customer-oriented deviance. Customer-based perspective-taking and employee-company identification play moderating roles in the respective behavioral paths. Originality/value This study contributes to the literature by enhancing the understanding of CDR through empirical insights. This study ...