Patients’ perspective about synchronous teleconsultation with a general practitioner: a mixed-method systematic literature review

作者：Gabin F. Morillon, Marlène Guillon, Maude Laberge, Alphonse Sowanou, Thomas G. Poder · 发表于：BMC Family Practice · 年份：2025 · DOI：10.1186/s12875-025-02931-w · 被引用次数：6 · 研究领域：Telemedicine and Telehealth Implementation、Healthcare Systems and Technology、Mobile Health and mHealth Applications

BACKGROUND: Synchronous teleconsultations using video or phone have become an increasingly popular method for delivering healthcare, especially in primary care. This modality enhances access to care, particularly for individuals in remote or underserved areas, and was especially significant during disruptions like the COVID-19 pandemic. Despite these benefits, patient perspectives on teleconsultations with general practitioners (GPs) remain underexplored. Factors such as consultation type, convenience, and technology influence patient satisfaction and acceptance, but concerns persist about the effectiveness of remote consultations for complex cases. This systematic review explores patients' use, attitudes, experiences, satisfaction, and preferences regarding synchronous teleconsultations with GPs, aiming to identify factors influencing the choice of teleconsultation over face-to-face consultations. METHODS: The review included 46 studies published until March 2023, sourced from PubMed, Web of Science, EBSCO, and Cochrane Library, following PRISMA guidelines. Quantitative, qualitative, and mixed-method studies were analyzed, representing diverse contexts. RESULTS: Findings reveal that patient satisfaction with teleconsultation is influenced by consultation purpose, convenience, technological capabilities, and continuity of care. Video consultations are preferred over phone consultations, particularly for follow-ups and routine issues. Teleconsultation is seen as less effective...