Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective

作者：Huijun Yang, Hanqun Song, Yun Zhang, Emily Ma, Andi Yang · 发表于：Tourism Management · 年份：2025 · DOI：10.1016/j.tourman.2025.105273 · 被引用次数：15 · 研究领域：Technology Adoption and User Behaviour、Digital Marketing and Social Media、AI in Service Interactions