From failure to forgiveness: Robots’ proactive role in the tourism industry

作者：Jinwei Wang, Zhihua Zhou, Jianrong Ren, Lei Liu, Alastair M. Morrison · 发表于：Tourism Management · 年份：2025 · DOI：10.1016/j.tourman.2025.105246 · 被引用次数：21 · 研究领域：AI in Service Interactions、Social Robot Interaction and HRI、Sharing Economy and Platforms