Beyond the stars: Unpacking the impact of score-textual inconsistency of online reviews on hotel performance

作者：Ping Wang, Hailin Zhang, Xina Yuan, Xiulin Zhang · 发表于：International Journal of Hospitality Management · 年份：2025 · DOI：10.1016/j.ijhm.2025.104271 · 被引用次数：7 · 研究领域：Digital Marketing and Social Media、Diverse Aspects of Tourism Research、Sentiment Analysis and Opinion Mining