Effect of emotional factors on purchase intention in live streaming marketing of agricultural products: A moderated mediation model

作者：Tianming Han, Jing Han, Jia Liu, Weibao Li · 发表于：PLoS ONE · 年份：2024 · DOI：10.1371/journal.pone.0298388 · 被引用次数：21 · 研究领域：Digital Marketing and Social Media、Technology Adoption and User Behaviour、Customer Service Quality and Loyalty

Emotional factors play a crucial role in streaming live marketing of agricultural products. Some literature explored several emotional factors' impact on consumers' purchase intention. Nonetheless, the interaction and integration effects of these factors have received less attention. Based on Consumer Engagement Theory, SOR model and TAM model, the paper constructs a moderated mediation model of the interactivity/presence, trust/resonance and purchase intention under rural sentiment. A quantitative study based on 365 valid samples is conducted to validate this model. The results indicate that interactivity and presence positively impact on consumers' purchase intention, trust and resonance play a mediating role between interactivity/presence and purchase intention separately. Contrary to our expectations, rural sentiment negatively moderates the relationship between interactivity and resonance. Differences of regression results between urban and rural group indicate that the cultural backgrounds of consumers have an impact on their emotional responses in live streaming of agricultural products. The results illustrate the mechanism of emotional factors in consumers' purchase decisions. Overall, this paper reveals the potential of emotional factors and the development of effective marketing strategies to improve agricultural products sales.