Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

作者：Miaojia Huang, Shuang Geng, Wen Yang, Kris M. Y. Law, Yuqin He · 发表于：Journal of Retailing and Consumer Services · 年份：2023 · DOI：10.1016/j.jretconser.2023.103565 · 被引用次数：57 · 研究领域：Job Satisfaction and Organizational Behavior、Environmental Sustainability in Business、Corporate Social Responsibility Reporting