To respond or not to respond? The reviewer- and review content-related influencers on managerial response decision towards customer reviews

作者：Jiajun Wu, Jun Ye, Kun Zhou, Liwei Chen · 发表于：International Journal of Hospitality Management · 年份：2023 · DOI：10.1016/j.ijhm.2023.103558 · 被引用次数：12 · 研究领域：Digital Marketing and Social Media、Customer Service Quality and Loyalty、Sentiment Analysis and Opinion Mining