Using neutral sentiment reviews to improve customer requirement identification and product design strategies

作者：Min Zhang, Lin Sun, G. Alan Wang, Yuzhuo Li, Shuguang He · 发表于：International Journal of Production Economics · 年份：2022 · DOI：10.1016/j.ijpe.2022.108641 · 被引用次数：60 · 研究领域：Digital Marketing and Social Media、Sentiment Analysis and Opinion Mining、Customer Service Quality and Loyalty