Nursing Perspectives on the Impacts of COVID-19: Social Media Content Analysis

作者：Ainat Koren, Mohammad Arif Ul Alam, Sravani Koneru, Alexa DeVito, Lisa Abdallah, Benyuan Liu · 发表于：JMIR Formative Research · 年份：2021 · DOI：10.2196/31358 · 被引用次数：45 · 研究领域：Misinformation and Its Impacts、Social Media in Health Education、Public Relations and Crisis Communication

BACKGROUND: Nurses are at the forefront of the COVID-19 pandemic. During the pandemic, nurses have faced an elevated risk of exposure and have experienced the hazards related to a novel virus. While being heralded as lifesaving heroes on the front lines of the pandemic, nurses have experienced more physical, mental, and psychosocial problems as a consequence of the COVID-19 outbreak. Social media discussions by nursing professionals participating in publicly formed Facebook groups constitute a valuable resource that offers longitudinal insights. OBJECTIVE: This study aimed to explore how COVID-19 impacted nurses through capturing public sentiments expressed by nurses on a social media discussion platform and how these sentiments changed over time. METHODS: We collected over 110,993 Facebook discussion posts and comments in an open COVID-19 group for nurses from March 2020 until the end of November 2020. Scraping of deidentified offline HTML tags on social media posts and comments was performed. Using subject-matter expert opinions and social media analytics (ie, topic modeling, information retrieval, and sentiment analysis), we performed a human-in-a-loop analysis of nursing professionals' key perspectives to identify trends of the COVID-19 impact among at-risk nursing communities. We further investigated the key insights of the trends of the nursing professionals' perspectives by detecting temporal changes of comments related to emotional effects, feelings of frustration, im...