Feasibility and acceptability of virtually coaching residents on communication skills: a pilot study

作者：Marzena Sasnal, Rebecca K. Miller-Kuhlmann, Sylvia Bereknyei Merrell, Shannon Beres, Lucas B. Kipp, Sarah Lee, Zachary D. Threlkeld, Aussama Khalaf Nassar, Carl A. Gold · 发表于：BMC Medical Education · 年份：2021 · DOI：10.1186/s12909-021-02936-w · 被引用次数：17 · 研究领域：Innovations in Medical Education、Patient-Provider Communication in Healthcare、Diversity and Career in Medicine

BACKGROUND: Developing communication skills is a key competency for residents. Coaching, broadly accepted as a training modality in medical education, has been proven a successful tool for teaching communication skills. Little research is available thus far to investigate virtual coaching on communication skills for telemedicine encounters. The purpose of the study was to test the hypothesis that virtually coaching residents on communication skills is feasible and acceptable. We surveyed 21 resident-faculty pairs participating in a "fully virtual" coaching session (patient, coach, and resident were virtual). METHODS: We asked 50 neurology resident-faculty coach pairs to complete one "fully virtual" coaching session between May 20 and August 31, 2020. After each session, the resident and coach completed a 15-item survey, including Likert-style scale and open-ended questions, assessing feasibility and acceptability. Descriptive statistics and qualitative content and thematic analyses were performed. RESULTS: Forty-two percent (21/50) of all eligible residents completed "fully virtual" coaching sessions. The overall survey response rate was 91 % (38/42). The majority of respondents agreed that the direct observation and debriefing conversation were easy to schedule and occurred without technical difficulties and that debriefing elements (self-reflection, feedback, takeaways) were useful for residents. Ninety-five percent of respondents rated the coach's virtual presence to be no...