Curvilinear relationship between emotional labour and work engagement in nurses: A correlational study

作者：Ying Yao, Wanhong Wei, Yanli Hu, Yingying Li, Yanhui Zhang · 发表于：Journal of Clinical Nursing · 年份：2021 · DOI：10.1111/jocn.15848 · 被引用次数：26 · 研究领域：Emotional Labor in Professions、Healthcare Education and Workforce Issues、Work-Family Balance Challenges

AIMS AND OBJECTIVES: To examine if there was a curvilinear relationship between emotional labour and work engagement in Chinese nurses. BACKGROUND: Emotional labour has both positive and negative effects on work engagement, but the curve relationship between the two has not been tested. DESIGN: Correlational design. METHODS: Multi-stage stratified random sampling was used to recruit samples, and 528 nurses from 5 tertiary first-class general hospitals were recruited in Henan Province. Data were collected by using Hong and Kim's Emotional Labor Scale for nurse and the Utrecht Work Engagement Scale-9. Curve estimation was used to explore the functional model between emotional labour and work engagement. Results were reported according to the STROBE Statement. RESULTS: = .238, p < .001), respectively, with work engagement. CONCLUSIONS: There was a one-way increasing quadratic function relationship between 'emotional control effort in profession' and work engagement. However, 'patient-focused emotion suppression' and 'emotional pretense by norms' had an inverted U-shaped curve relationship with work engagement. Below the moderate level, 'patient-focused emotion suppression' and 'emotional pretense by norms' were positively related to work engagement. After a certain level, they were negatively related to work engagement. RELEVANCE TO CLINICAL PRACTICE: Our results may provide evidences to manage nurses' emotional labour and improve their work engagement. It seems that encouraging...