Adaptive reuse of historical buildings

作者：Zuraini Md Ali, Rodiah Zawawi, Nik Elyna Myeda, Nabila Mohamad · 发表于：International Journal of Building Pathology and Adaptation · 年份：2018 · DOI：10.1108/ijbpa-04-2018-0029 · 被引用次数：31 · 研究领域：Cultural Heritage Management and Preservation、Museums and Cultural Heritage、Diverse Aspects of Tourism Research

Purpose The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance. Design/methodology/approach A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified. Findings Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement. Research limitations/implications Further study can be employed to a larger pop...