Recruitment and Selection Practices in Business Process Outsourcing Industry

作者：Amer Hani Al-Kassem · 发表于：Archives of Business Research · 年份：2017 · DOI：10.14738/abr.53.2180 · 被引用次数：59 · 研究领域：Outsourcing and Supply Chain Management

Regardless of company size, location or industry, one thing is certain that recruitment and selection process has become enormously challenging and complex task for human resource management function in business process outsourcing industry (BPO). Business process outsourcing organizations offer knowledge intensive services dependent on human resources for delivery and represent a cornerstone for value creation. Scholars revealed that organizations are increasingly afflicted with the issues concerning talent shortage. Moreover, it is conceivable that organizations on all ends of the spectrum might have a human resources department that is not equipped to handle difficulties such as low retention rates and exorbitant workforce turnover at their core responsibilities. All this has a significant impact on the strength and weaknesses of an organization in managing their business in a competitive environment.