The return of the chatbots

作者：Robert Dale · 发表于：Natural Language Engineering · 年份：2016 · DOI：10.1017/s1351324916000243 · 被引用次数：490 · 研究领域：AI in Service Interactions

Abstract By all accounts, 2016 is the year of the chatbot. Some commentators take the view that chatbot technology will be so disruptive that it will eliminate the need for websites and apps. But chatbots have a long history. So what's new, and what's different this time? And is there an opportunity here to improve how our industry does technology transfer?