AREAS OF WORKLIFE: A STRUCTURED APPROACH TO ORGANIZATIONAL PREDICTORS OF JOB BURNOUT

作者：Michael P. Leiter, Christina Maslach · 发表于：Research in occupational stress and well being · 年份：2004 · DOI：10.1016/s1479-3555(03)03003-8 · 被引用次数：702 · 研究领域：Workplace Health and Well-being、Healthcare professionals’ stress and burnout、Job Satisfaction and Organizational Behavior

This chapter evaluates a model of the organizational context of burnout with direct reference to a new measure, the Areas of Worklife Scale (AWS). The model proposes a structured framework for considering six areas of worklife – workload, control, reward, community, fairness, and values – that have resonated through the literature on burnout over the previous two decades. The chapter presents extensive data on the AWS, testing a model of the six areas’ interrelationships as well as their overall relationship to the three aspects of burnout. The results of these analyses are discussed in reference to the psychometric qualities of the measure and the implications of a structured approach to work environments for future development of research on burnout. Implications for developing workplace interventions are also considered.