Training Consumers to Collect Data in Mental Health Service System Evaluation Research

作者：Patricia B. Howard, Peggy El‐Mallakh · 发表于：Journal of Psychosocial Nursing and Mental Health Services · 年份：2001 · DOI：10.3928/0279-3695-20010501-11 · 被引用次数：15 · 研究领域：Patient Satisfaction in Healthcare、Customer Service Quality and Loyalty、Primary Care and Health Outcomes

Consumer satisfaction with services is an outcome measure. This report describes The Consumer Satisfaction Research Associate Training Program, which was designed for the education and supervision of recovered consumers who collected data during four studies at three psychiatric hospitals. The educational program had didactic and laboratory components. Consumer research associates collected quantitative and qualitative data using a survey tool for face-to-face interviews. Participant recruitment and management of confidential records were included in the role. Data collected by research associates from consumers who are in treatment can enhance the validity and trustworthiness of satisfaction surveys. Nurses can play an important role in the research process by serving as staff resources for consumers who collect data in various service system settings.