The Persuasiveness of Source Credibility: A Critical Review of Five Decades' Evidence

作者：Chanthika Pornpitakpan · 发表于：Journal of Applied Social Psychology · 年份：2004 · DOI：10.1111/j.1559-1816.2004.tb02547.x · 被引用次数：2225 · 研究领域：Digital Marketing and Social Media、Misinformation and Its Impacts、Consumer Behavior in Brand Consumption and Identification

This paper reviews the empirical evidence of the effect of credibility of the message source on persuasion over a span of 5 decades, primarily to come up with recommendations for practitioners as to when to use a high‐ or a low‐credibility source and secondarily to identify areas for future research. The main effect studies of source credibility on persuasion seem to indicate the superiority of a high‐credibility source over a low‐credibility one. Interaction effect studies, however, show source credibility to be a liability under certain conditions. The variables found to interact with source credibility are categorized into 5 categories: source, message, channel, receiver, and destination variables. The most heavily researched variables have been the message and receiver variables. Implications for marketers/advertisers and suggestions for future research are discussed.