A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires

作者：Timothy R. Hinkin · 发表于：Organizational Research Methods · 年份：1998 · DOI：10.1177/109442819800100106 · 被引用次数：4074 · 研究领域：Job Satisfaction and Organizational Behavior、Customer Service Quality and Loyalty、Human Resource Development and Performance Evaluation

The adequate measurement of abstract constructs is perhaps the greatest challenge to understanding the behavior of people in organizations. Problems with the reliability and validity of measures used on survey questionnaires continue to lead to difficulties in interpreting the results of field research. Price and Mueller suggest that measurement problems may be due to the lack of a well-established framework to guide researchers through the various stages of scale development. This article provides a conceptual framework and a straightforward guide for the development of scales in accordance with established psychometric principles for use infield studies