An Evaluation of Causal Models Linking the Received Role with Job Satisfaction

作者：Charles N. Greene, Dennis W. Organ · 发表于：Administrative Science Quarterly · 年份：1973 · DOI：10.2307/2391931 · 被引用次数：165 · 研究领域：Customer Service Quality and Loyalty、Technology Adoption and User Behaviour、Job Satisfaction and Organizational Behavior

This study of the relationship of the received role (that is, a person's perceptions of what other organization members expect of him) to satisfaction with one's job presents four plausible models based on four variables: role accuracy, compliance, performance evaluation, satisfaction. These models are evaluated by the Simon-Blalock technique according to how well they fit correlational data from a field study. Compliance and performance evaluation are shown to be important variables mediating the relationship between role accuracy and satisfaction. A revised model is presented that treats rewards and performance separately.'