Strategic analysis of healthcare service quality using fuzzy AHP methodology

作者：Gülçin Büyüközkan, Gizem Çifçi, Sezin Güleryüz · 发表于：Expert Systems with Applications · 年份：2011 · DOI：10.1016/j.eswa.2011.01.103 · 被引用次数：344 · 研究领域：Customer Service Quality and Loyalty、Quality Function Deployment in Product Design、Multi-Criteria Decision Making