The productivity paradox of information technology

作者：Erik Brynjolfsson · 发表于：Communications of the ACM · 年份：1993 · DOI：10.1145/163298.163309 · 被引用次数：2514 · 研究领域：Intellectual Capital and Performance Analysis、Business Strategy and Innovation、Accounting and Organizational Management

The relationship between information technology (IT) and productivity is widely discussed but little understood.Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity; especially in the B u s i n e s s C o m p u t i n g 1~ble 2. Studies of IT in M a n u f a c t u r i n g 'robl® 3. Studies of IT in Services