The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

作者：William DeLone, Ephraim R. McLean · 发表于：Journal of Management Information Systems · 年份：2003 · DOI：10.1080/07421222.2003.11045748 · 被引用次数：11667 · 研究领域：Technology Adoption and User Behaviour、Customer Service Quality and Loyalty、Big Data and Business Intelligence

Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.