Alei Fan

发表论文 54 篇 · 总被引 1764 次 · h-index 22

代表论文

To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology (2022 · International Journal of Hospitality Management · 被引 58)
Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses (2022 · International Journal of Hospitality Management · 被引 42)
Young People Share, But Do So Differently: An Empirical Comparison of Peer-to-Peer Accommodation Consumption Between Millennials and Generation Z (2022 · Cornell Hospitality Quarterly · 被引 33)
To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters (2022 · Journal of Hospitality & Tourism Research · 被引 30)
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis (2024 · International Journal of Hospitality Management · 被引 28)
Chatbots in complaint handling: the moderating role of humor (2024 · International Journal of Contemporary Hospitality Management · 被引 27)