Qian Chen

机构：Northwestern Polytechnical University · ORCID：0000-0001-5630-9216

发表论文 30 篇 · 总被引 1328 次 · h-index 17

代表论文

• Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty (2023 · Internet Research · 被引 247)
• Classifying and measuring the service quality of AI chatbot in frontline service (2022 · Journal of Business Research · 被引 220)
• Supercarriers of antibiotic resistome in a world’s large river (2022 · Microbiome · 被引 98)
• Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model (2023 · Information Technology and People · 被引 84)
• Robo-advisors and investment intention: A perspective of value-based adoption (2023 · Information & Management · 被引 71)
• Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots (2024 · International Journal of Information Management · 被引 68)