Jochen Wirtz

机构：National University of Singapore · ORCID：0000-0002-6297-4498

发表论文 362 篇 · 总被引 26589 次 · h-index 73

代表论文

Digital transformation: A multidisciplinary perspective and future research agenda (2024 · International Journal of Consumer Studies · 被引 202)
Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses (2023 · European Journal of Marketing · 被引 93)
Digital service innovation in B2B markets (2023 · Journal of service management · 被引 83)
AI concierge in the customer journey: what is it and how can it add value to the customer? (2024 · Journal of service management · 被引 76)
Metaperception benefits of service robots in uncomfortable service encounters (2024 · Tourism Management · 被引 60)
Luxury hospitality: A systematic literature review and research agenda (2023 · International Journal of Hospitality Management · 被引 60)