Stephen K. Kwan

机构：San Jose State University · ORCID：0000-0002-5995-0073

发表论文 60 篇 · 总被引 927 次 · h-index 15

代表论文

• From the store to omnichannel retail: looking back over three decades of research (2020 · The International Review of Retail Distribution and Consumer Research · 被引 97)
• Multi-sided marketplaces and the transformation of retail: A service systems perspective (2019 · Journal of Retailing and Consumer Services · 被引 91)
• Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015 · Service Science · 被引 78)
• Journal of Innovation Management (2019 · Journal of Innovation Management · 被引 43)
• Marketing: a service science and arts perspective (2014 · Edward Elgar Publishing eBooks · 被引 21)
• Maintaining Consistent Customer Experience in Service System Networks (2014 · Service Science · 被引 12)